Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use nexbexsolwex's financial insights services.

Last Updated: January 15, 2025

Overview and Commitment

nexbexsolwex respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you visit our website, use our services, or interact with our team.

We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and comply with applicable data protection regulations. This policy applies to all personal information we collect about you through our website, services, and communications.

By using our services, you agree to the collection and use of information as described in this policy. We'll notify you of any significant changes and obtain your consent where required by law.

Information We Collect

Personal Information You Provide

Name, email address, phone number, and postal address when you contact us or subscribe to our services
Financial information and business details when you seek our advice or consultation
Communication preferences and feedback you provide
Information submitted through contact forms, surveys, or during consultations

Information Collected Automatically

IP address, browser type, operating system, and device information
Website usage data, including pages visited, time spent, and navigation patterns
Referral sources and search terms that led you to our website
Location data based on IP address for service customisation

We don't collect sensitive information such as health records, racial or ethnic origin, political opinions, or religious beliefs unless specifically relevant to our financial advisory services and with your explicit consent.

How We Use Your Information

We use your personal information for legitimate business purposes, including:

Providing financial insights, advice, and consultation services tailored to your needs
Communicating with you about our services, appointments, and important updates
Improving our website functionality and user experience based on usage patterns
Sending relevant financial insights and educational content (with your consent)
Maintaining records for legal compliance and business continuity
Protecting against fraud and ensuring the security of our systems

Marketing Communications

We'll only send you marketing materials if you've opted in to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. We may share your information only in these circumstances:

Professional Service Providers

We work with trusted third-party providers who help us deliver our services, including cloud hosting, email marketing platforms, and professional software tools. These providers are bound by confidentiality agreements and can only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government regulations. This includes compliance with Australian Taxation Office requirements and anti-money laundering obligations where applicable.

Business Transfers

If nexbexsolwex undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We'll notify you of any such changes and ensure your privacy rights remain protected.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Information

Request a copy of the personal information we hold about you, including details about how it's been used and shared.

Correct Your Information

Ask us to update or correct any inaccurate or incomplete personal information we have on file.

Delete Your Information

Request deletion of your personal information, subject to our legal obligations and legitimate business needs.

Restrict Processing

Limit how we use your information or opt out of certain communications and marketing materials.

To exercise these rights, contact us using the details provided below. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes.

Data Security and Protection

We take data security seriously and implement multiple layers of protection:

SSL encryption for all data transmitted between your browser and our website
Secure hosting infrastructure with regular security updates and monitoring
Access controls ensuring only authorised personnel can view your information
Regular backups and disaster recovery procedures to protect against data loss
Employee training on privacy and security best practices

Data Breach Response

In the unlikely event of a data breach affecting your personal information, we'll notify you and relevant authorities as required by law. We maintain incident response procedures to minimise any potential impact and prevent future occurrences.

Data Retention and Storage

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law:

Client records and communications: 7 years from last interaction (as required by tax and business record-keeping obligations)
Marketing consent and preferences: Until you withdraw consent or become inactive for 3 years
Website analytics data: Aggregated and anonymised after 26 months
Security logs and fraud prevention data: 2 years for security monitoring purposes

Your information is stored on secure servers within Australia, with some cloud services utilising international data centres that maintain equivalent security standards. We ensure appropriate safeguards are in place for any international transfers.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and provide personalised content:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use analytics tools to understand how visitors interact with our website, helping us improve our content and services. This data is aggregated and doesn't identify individual users.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when they're being sent.

Children's Privacy

Our services are designed for adults and businesses. We don't knowingly collect personal information from children under 16 years of age. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.

Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information. We encourage families to discuss online privacy and safe internet practices.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

Update the "Last Updated" date at the top of this policy
Notify you by email if you're subscribed to our communications
Display a notice on our website highlighting the changes
Obtain your consent for any new uses of your personal information where required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're here to help.

help@nexbexsolwex.com

Phone

+61 2 4934 7336

Mail

8 Marsden Cl, Nowra NSW 2540, Australia

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters, please call us directly during business hours.